Returns and Refund policy

• All items bought from the clearance or any sale section are not eligible for exchange or return.
• To claim defective product on arrival a full unboxing video is required, only then the product has been delivered is Defective will be justified. If the unboxing video is not send then the product is defective cannot be claimed and the product is not eligible for exchange or return.
• In case, you wish to exchange any product, you need to return it within 14 days of delivery.
• Please note, we do not provide any monetary refunds.
• In the case of returns, the item purchased must be unused and in the same condition in which you received it. The products should be in their original packaging accompanied by proof of purchase.
• Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense. No amount will be reimbursed in this case.
• We request you to coordinate with the third-party website or retail store for any return or exchange request of the products purchased from them.
• International orders are not eligible for any returns/exchanges.
• In case of a missing/wrong/damaged product, we request you to get in touch with our customer care team within 72 hours of delivery.
• Exchange if found defective within 24 hour of delivery need unboxing video.

Return Process: In order to return a Handbag, customers can lets us know by just DM their website order id number on our Instagram handle @tangerinehandcraft or they can contact us on +91 9326011603.

The minimum cost of Rs 150 is charged for the reverse exchange. 

CANCELLATION POLICY 

For all CASH ON DELIVERY orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations for PREPAID orders will be issued with a credit note.